Returns & Refunds Policy

Last updated: 10 November 2026

At Beepon, your satisfaction and peace of mind are important to us. We want you to shop with confidence, which is why we offer a 90-day return and refund guarantee, subject to the conditions outlined in this policy.

This policy explains the circumstances under which returns, exchanges and refunds may be requested.

1. 90-Day Return Guarantee

We offer a 90-day return period from the date your order is delivered.

If you are not completely satisfied with your purchase, you may request a return within this period, provided that the product meets the eligibility requirements set out below.

To qualify for a return under our voluntary 90-day guarantee, the following conditions must be met:

• The product must be unused and in its original condition.

• The product must be completely intact, with no signs of damage, breakage, scratches or physical deterioration.

• All original components, accessories and included parts must be returned.

• The original packaging should be included and must be in reasonable condition.

• The product must not have been modified, tampered with or damaged through improper handling.

Beepon reserves the right to refuse returns under the voluntary 90-day guarantee where these conditions are not met.

These conditions do not affect your statutory consumer rights, including your rights in relation to faulty, damaged or misdescribed goods.

2. How to Request a Return

To initiate a return, please contact our customer support team with the following information:

• Your order number.

• Your full name.

• The reason for your return.

• Photographs of the product, where applicable.

Please do not send any items back before receiving return instructions from our customer support team.

Once your request has been reviewed, we will provide the relevant return instructions.

3. Refund Eligibility and Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used at checkout, unless otherwise agreed.

For returns made under the voluntary 90-day guarantee, refunds will be processed following approval of the returned product.

For cancellations and refunds under applicable statutory consumer rights, we will comply with the legally required refund deadlines.

Please note that the time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

4. Damaged, Faulty or Incorrect Items

If your Beepon product arrives damaged, faulty or different from the item you ordered, please contact us as soon as possible.

We may request photographs or other relevant information to assess the issue and determine the appropriate solution.

Where an item is faulty, damaged on arrival or not as described, your statutory consumer rights apply. We will provide the remedies required by applicable consumer protection legislation.

Customers will not be required to pay return costs where the law requires Beepon to cover them.

5. Return Shipping Costs

For change-of-mind returns requested under our voluntary 90-day guarantee, the customer is responsible for the direct cost of return shipping, unless otherwise agreed.

For faulty, damaged or incorrectly supplied products, Beepon will cover the applicable return costs where required by law.

For statutory cancellation rights, return shipping costs will be handled in accordance with applicable consumer legislation and the information provided at checkout.

6. Non-Eligible Returns Under the Voluntary Guarantee

The voluntary 90-day return guarantee does not cover products that:

• Have been damaged through misuse, negligence or improper handling.

• Show signs of physical damage or deterioration caused after delivery.

• Have been modified, tampered with or deliberately damaged.

• Are returned incomplete or without their original components.

This section does not exclude or restrict any statutory rights relating to faulty or misdescribed goods.

7. Your Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict or override your statutory rights under applicable UK consumer protection legislation.

For online purchases, eligible customers generally have a legal right to cancel within 14 days of receiving their goods, subject to applicable legal exceptions.

Products that are faulty, not as described or not of satisfactory quality may qualify for additional legal remedies under the Consumer Rights Act 2015.

Where statutory rights provide greater protection than this voluntary policy, your statutory rights will take precedence.

8. Contact Us

If you have any questions about returns, refunds or exchanges, please contact our customer support team through the contact details provided on our website.

We are committed to making your shopping experience with Beepon as straightforward and reassuring as possible.

Thank you for choosing Beepon. Your confidence means everything to us. 💜